Accessibility
Accessibility statement for SageHC PH — Population Health
Service provider: HDPulseAI. Last reviewed .
What this service is
SageHC PH — Population Health is a web application delivered by HDPulseAI to healthcare organisations. Staff sign in through their organisation's identity provider or the Sage suite sign-in, work in queues, records, forms and reports inside a shared application shell, and administer their own organisation's users and settings. The service is used from a web browser on desktop and mobile devices; it ships no native application, kiosk or embedded widget.
Our commitment, stated precisely
Three things are named separately so that none is mistaken for another:
- Legal yardstick
- The accessibility requirements that apply in the deployment's jurisdiction: in the European Union, EN 301 549 (v3.2.1, WCAG 2.1 Level AA) as cited in the Official Journal; for United States public-sector and HHS-funded customers, WCAG 2.1 Level AA.
- Sage floor
- WCAG 2.2 Level AA, a superset of every yardstick above, applied to every screen of every Sage product as a release gate: automated scans with no serious or critical finding, keyboard-only journeys, focus management for overlays and route changes, 200% zoom and 320-pixel reflow, reduced-motion behaviour and colour-independent signals.
- Tracked successor
- WCAG 3.0 (W3C Working Draft). It binds nothing until it becomes a W3C Recommendation; we track it and do not claim it.
How the applicable requirements are met
The requirements of Annex I of the European Accessibility Act, as made concrete for web software by EN 301 549 clause 9 (WCAG) and clause 11 (software), are addressed through the following design rules. Each is a rule the product's release evidence must verify before a release is called conformant; this statement does not itself verify them:
- Every control has a visible label or an accessible name; icons never carry meaning alone.
- Every screen is operable with a keyboard only, with a visible focus indicator and a skip link to the main content.
- Colour is never the only signal of status; text and non-text contrast meet WCAG 2.2 AA.
- Content reflows to a 320-pixel viewport and at 200% zoom without horizontal scrolling of the page body.
- Overlays trap and return focus; the Escape key closes them; route changes move focus predictably.
- Motion respects the reduced-motion preference; timed sessions warn before they expire.
- Forms validate inline, name what happened and the next action, and never rely on a browser alert.
- AI-assisted content is labelled, has a manual path, and degrades to an accessible unavailable state.
- Screens work in light and dark themes and at both offered densities where offered.
No Accessibility Conformance Report (VPAT 2.5 / OpenACR) has been published for this product yet. Until one is, this statement makes no conformance claim: the rules above are design commitments, not an audited result.
Report a barrier
If any part of SageHC PH — Population Health is difficult or impossible for you to use, tell us with the form below or by email. Every report becomes a tracked ticket with an owner.
Report a barrier with this form
Every report becomes a tracked ticket. We measure how long each report has been open and how long it waited for a first response.
Report an accessibility barrier
Your organisation's support channel: support.